Shipping & Delivery – nzljellycat.com

1. Delivery Options

We offer multiple shipping methods to suit your needs:

  • Standard Shipping: 3-5 business days (NZ addresses)
  • Express Shipping: 1-2 business days (additional fee applies)
  • International Shipping: Delivery times vary by destination

2. Processing Time

  • Orders are processed within 1-2 business days (excluding weekends/public holidays).
  • You’ll receive a confirmation email with tracking details once shipped.

3. Shipping Costs

  • New Zealand: Free standard shipping on orders over $50
  • International: Calculated at checkout based on destination

4. Tracking Your Order

  • All orders include a tracking number via email.
  • Check real-time updates on the carrier’s website.

5. Delivery Issues

  • Failed deliveries: Packages returned to depot after 3 attempts
  • Wrong address? Contact us immediately via the Help Center at nzljellycat.com

6. International Orders

  • Customs/duties may apply (customer’s responsibility).
  • Delivery times depend on local postal services.

7. Holiday & Peak Periods

  • Delays may occur during sales/public holidays (updates posted on our website).

For more details, visit our FAQ at nzljellycat.com. Need help? Use the contact form on our site.

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